---
title: "Identifying the Value of Managed IT: Support Services"
description: "In part two of our five-part series we take a look at remote support and why it’s so important for your business."
url: "https://www.omegatechnicalsolutions.com/blog/identifying-the-value-of-managed-it-support-services"
date: "2026-06-29T21:18:26+00:00"
language: "en-GB"
---
## Omega Technical Solutions Blog
Omega Technical Solutions has been serving the Haymarket area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
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# Identifying the Value of Managed IT: Support Services
[Business](https://www.omegatechnicalsolutions.com/blog/categories/business) [Omega Technical Solutions Blog](https://www.omegatechnicalsolutions.com/blog/categories/blog)
[Steven Holmes](https://www.omegatechnicalsolutions.com/blog/blogger/steven-holmes)
Wednesday, 16 October 2019
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Most of us are old enough to remember when you had to bring your computer into the shop to get it fixed. This break/fix method in neither affordable nor efficient when you are dealing with several computers. IT services and support has evolved and now is available around the clock though a managed service provider. Businesses that once had to spend large parts of their operational capital on IT administrators now have the opportunity to cut their IT support costs and get comprehensive support regardless.
## Managed Support
The Managed Service Provider (MSP) provides an experience unlike traditional service providers’ methodology. Let’s take a look at two scenarios:
Art is finishing up a design using a popular image editing program, when all of a sudden the software crashes. Annoyed, Art tries to reload the software only to find that it isn’t responding to his commands. He starts to click around, when the whole computer freezes. He calls the service desk only to be told that the IT guy is out to lunch. The issue causes significant downtime for Art.
Paul works for a rival business that uses managed IT services. He is using the same program and has the same issue. He calls his support line and the person on the other end of the phone asks him a couple of questions and then remotely accesses the computer, fixing the issue. In no time, Paul is back working on his design.
### Onsite Support Services
Most of the time, a managed service provider can sustain a dynamic IT infrastructure remotely. Sometimes, however, the situation calls for onsite work. Managed service providers hire (and train) some of the best technicians in your market. If your business needs someone to come swap out or install hardware, work on your organization's networking, or to handle another issue, managed services technicians are trained and proficient.
## Keep Business Moving Forward
Don’t lose minutes, hours, and days to downtime. Call the IT professionals at COMPANYNAME today at PHONENUMBER to learn how your business can use managed IT services to its benefit. Be sure to return to our blog Friday for part three of our five-part series of managed IT services.
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Tags:
[Technology](https://www.omegatechnicalsolutions.com/blog/tags/technology) [IT Services](https://www.omegatechnicalsolutions.com/blog/tags/it-services) [IT Support](https://www.omegatechnicalsolutions.com/blog/tags/it-support-1)
[ Identifying the Value of Managed IT: Consulting Se... ](https://www.omegatechnicalsolutions.com/blog/identifying-the-value-of-managed-it-consulting-services)
[ Identifying the Value of Managed IT: Proactive Ser... ](https://www.omegatechnicalsolutions.com/blog/identifying-the-value-of-managed-it-proactive-service)
About the author
[  ](https://www.omegatechnicalsolutions.com/blog/blogger/steven-holmes)
[Steven Holmes](https://www.omegatechnicalsolutions.com/blog/blogger/steven-holmes)
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Mr. Holmes is responsible for the structure, strategy and execution of Omega Technical Solutions’ team. He also has an extensive background in designing, engineering, and securing Enterprise and Data Center networks.
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