Technology support is a necessity for a business that wants to stay operational. To this end, a quality help desk is vital. Unfortunately, not all help desks have the same level of quality and knowledge on how to best support your business. We’ve put together a list of traits that you should look for when it comes to finding the best help desk support for your business.

Businesses are always trying to be as productive as possible, but the truth of the matter is that productivity is not a constant state of getting things done. It is perfectly natural to have ups and downs throughout the week that ultimately contribute to any progress made on tasks. The question then becomes one of how can you make progress toward goals for the workday. Here are four tips that might help you get more done throughout your day-to-day duties.

There is a misconception going around that the absolute only way you can possibly take care of your organization’s technology is to hire dedicated professionals to monitor and maintain every aspect of it. There is considerable benefit to doing this, we won’t lie, but there is value in applying specific mantras from everyday life to your IT infrastructure. With these small, common-sense practices, you might see some long-term success in IT management even without professionals at the helm.

Access control can be a touchy subject for some employees, especially for those who might feel they can do their jobs more effectively if they were to be given access to certain files or sensitive information. That said, in the interest of network security and data protection, it is your responsibility to consider who amongst your staff has access to certain information and why.

Securing your digital platforms has to be a major point of emphasis for every business. For years, having a password was enough to keep unauthorized entities out of secured accounts. Those days are effectively over. With threats multiplying and getting more and more dangerous, companies have to do more to secure their IT. This month, we thought we’d take a look at some of the best practices in creating passwords and alternatives that can help you better protect your business’ technology. 

Many businesses have started to limit the amount of printing they do, but some companies simply can’t. If your business relies on its printers and copiers, it can be a real challenge to find a reliable and knowledgeable maintenance provider. Sure, you can rely on the support provided by the manufacturer, but you may find that middling, to be kind. This month, we thought we would provide a few tips on what to look for in a printer/copier maintenance company.

Business is all about making the most of the time that you have available to you, and while some employees are great at doing such a thing, others might have silent roadblocks that eat up minutes or potentially even hours of their days. Yes, downtime is a very real threat for businesses, and while some employers are more concerned with nickel-and-diming employees for the short amounts of time they spend in between tasks, real true downtime is much greater of an issue.

If anything has been made clear by recent strings of high-profile ransomware attacks, it is that businesses and organizations simply do not take security as seriously as they need to. We urge you to use this opportunity to reconsider your own levels of network security. Are you doing all that you can to keep your data and assets secure? There are countless threats out there, and they all must be addressed (or at least prepared for) in some way.

Often smartphones are a double-edged sword for businesses: on one hand, they are a great money saver if an employee is willing to use their own for business purposes, but this does leave your business vulnerable in a few ways. Fortunately, if the benefits are something you can't function without, the vulnerabilities are simple enough to shore up with something called mobile device management.

The small business has been really hit hard recently and has been doing some hand wringing about their future IT investments. One of the major considerations is: do you keep your computing resources onsite or do you look to the cloud? Today, we will take a look at this very question.

We are consistently adamant that businesses have a comprehensive data backup strategy to help secure its operational continuity. The threat environment in which we find ourselves at the present time only reinforces the importance of such a backup strategy. This month we thought we’d take a few minutes to review what makes a business’ backup platform comprehensive. 

Technology adoption can be a major issue for many businesses, mostly due to the variable costs of adding new technologies to a business’ cache of technology tools. For smaller businesses, adding new technologies that will allow them to compete with larger businesses can be even more difficult. Let’s take a look at the adoption gap between larger businesses and smaller businesses and why they are having a hard time closing it. 

Most companies have some sort of regulation they need to stay compliant to, and 2021 seems to be a landmark year. Over the past year, companies have had to deal with a growing remote workforce, end-of-life upgrades, the development of new privacy laws, as well as the existing regulatory landscape. Let’s take a look at why compliance is important for your business.

With vaccines for COVID-19 now being distributed around the whole world, small businesses who switched to remote work have a decision to make: should they continue allowing employees to operate remotely if they so choose? Let’s discuss the concept of a hybrid work environment and how businesses manage the still-changing situation.

For most businesses, technology is a complete necessity these days. It’s been proven that, by integrating some technology strategically, businesses can solve major operational problems that many smaller businesses and startups can’t. Today, we will ask three questions about business tech that any technology-savvy individual should know, and explain why you should know them. 

Business owners and managers are always looking to save capital, but it’s hard to do so as the cost of doing business continues to climb. This leads many decision makers to consider cloud-based tools when they are shopping for the best solutions to their business’ problems. The cloud offers several solutions to help the modern business keep their costs down, and one service that can be very valuable is Voice over Internet Protocol (VoIP). VoIP, specifically hosted VoIP, can help you reduce your communications costs in many ways, including:

Businesses spent a lot of time and money in 2020 adjusting to the COVID-19 pandemic. One could argue that many of them didn’t have a plan until it was to the point where either they made one, or their business collapsed. Some collapsed anyway. It has been a difficult year with businesses that have made it through doing the right things and using a set of new tools that allowed their operations to remain effective. Many of these tools will be phased out when the time comes, but one is absolutely here to stay: video conferencing.

Your business’ network is so important that if something were to infiltrate it that doesn’t belong there, it could wreak havoc on your whole company. One way that businesses can get their cybersecurity to a reliable place is through what is called penetration testing. This month, we thought we would briefly describe what exactly penetration testing is and how it can help your business. 

Managed Services provide endless benefits to any business, no matter the size. Having a “Fix it when it breaks” attitude is an unrealistic way to run your business in an era that is so heavily technology-dependent. Today we dive into the many reasons a Managed Service Provider (MSP) can maximize your investment. 

More businesses rely on their mobile strategies than ever before. For the most part, this uptick in mobility has helped sustain some business at a time when many would be expected to fail, but relying more on mobile definitely comes with some risks. This month we thought we would take a long look at mobility and how it can be a risky proposition for the modern small business.